当前位置:福建省旅游发展集团有限公司 -> 新闻资讯 -> 行业资讯
酒店卫生为何陷入无解难题
发布时间:2018-12-06 09:28 点击数:

RIQIAN,YOUWANGYOUPUGUANGLEYIDUANSHIPIN——“BEIZIDEMIMI”,ZAICIYINFADAZHONGDUIJIUDIANWEISHENGWENTIDEGUANZHU,SHEJIXILAIDENG、XIANGGELILA、KANGLAIDE、HUAERDAOFU、ANMAN、LISIKAERDUN、BAOGELI、WENHUADONGFANG、SIJIJIUDIANDENGGAODUANJIUDIANPINPAI。SHIPINXIANSHI,BEIPUGUANGDEZHEIXIEJIUDIANKEFANGJIANYEJIADABUFENZAIQIANYUANYISHANG,YOUXIESHENZHIGAODA5000YUAN,ERTAMENJUNCUNZAIKEFANGQINGJIEYUANYONGZANGMOBU、GUKEYONGGUODEZANGMAOJINCASHIBEIZIDENGWEISHENGWENTI。

JIEZHIMUQIAN,SHIPINZHONGTIJIDEJIUDIANDOUFABIAOLESHENGMING,YAOJINXINGZHENGGAIHERENYUANPEIXUN。WENHUAHELVYOUBUHUIYINGBIAOSHIGAODUZHONGSHI,DUISHESHIJIUDIANJINXINGLEPAICHA,YIZECHENG5SHENGSHIDIAOCHACHULI。

SHIPINXUNSUZAIWANGLUOKUOSAN,XUDUOWANGYOUZAIKANGUOSHIPINHOUZHIHUTAIEXINLE,YEYOUYIXIEXIAIZHEIXIEJIUDIANPINPAIDEWANGYOUFENNUDIBIAOSHIFEICHANGSHIWANG。GAODUANJIUDIANZHISUOYIXIYINRENMENHUAGAOJIARUZHU,DUOSHIYINWEIPINPAILILIANG。YUJIN、MAOJIN、CHUANGDANDENGDEWEISHENGQINGKUANGSHIXIAOFEIZHENANYIJIANCEDE,HENDACHENGDUSHANGDOUSHIKAOXINRENZAIZHICHENG,MEICHUXIANYIQILEISIDELIEJI,QISHIDOUSHIJIAJUXIAOFEIZHEDUIJIUDIANZHUSUXINGYEDEXINRENWEIJI,RUOHUAGAOXIAOFEIYUANQUANGANDEGUANLIANXING。

恶习难改
  事实上,高端酒店深陷“卫生门”已经不是第一次了。去年9月,蓝莓评测曾曝光北京5家五星级酒店存在不换床单、不刷浴缸马桶等问题,曾让高端酒店的卫生诚信一度遭到质疑,业界也纷纷热议导致问题的根本原因以及相应的解决方法。可是一年刚过,又有14家高端酒店被曝出卫生问题。

ANZHAOZAOYICHENGSHUDEGUIFANCHENGXUWANCHENGYIJIANKEFANGDEQINGSAOZHENDEYOUZHEIMENANMA?

XINGSHUOJIUDIANGUANLIZIXUNYOUXIANGONGSISHOUXIZIXUNGUANYUANXUEYARENWEI,CONGWENTIDEBENZHILAIKAN,YIFANGMIANSHIXIANZAIHENDUOJIUDIANDEJIAZHIDAOXIANGYIZIBENYUNZUOWEIZHU,DAOZHIDUIRICHANGJINGYINGGUANLIHULVE;LINGYIFANGMIAN,YURENLICHENGBENHONGLIXIAOSHIYOUGUAN。“YIQIANZHEIZHONGGAODUANJIUDIANDERENGONGPEIBIYIBANSHI1∶2,LIANGGEFUWUYUANFUWU1GEKEREN。XIANZAI,HENDUOJIUDIANWEILEJIESHENGRENLICHENGBEN,JIANGFUWURENYUANRENSHUYIJIANZAIJIAN,SHENZHIBAKEFANGQINGJIEDEGONGZUOJIAOJIDISANFANGLAOWUGONGSIDEXIAOSHIGONG。ZHEIXIEXIAOSHIGONGDADUOSHUMEIYOUJIESHOUGUOZHUANYEXITONGDEPEIXUN,ZISHENSHOUJIAOYUSHUIPINGYEBUSHIHENGAO,RUGUOMEITIANQINGJIEDEKEFANGSHUYIZAIZENGJIA,JIURONGYICHUXIANTOUGONGJIANLIAODEXIANXIANG。”

ZHONGGUOLVYOUYANJIUYUANFUYANJIUYUANYANGHONGHAOZETICHULEJIGEYIWEN:JIUDIANSHIFOUCONGSIXIANGSHANGZHONGSHI?SHIFOUJIANGFUWUPINZHISHIWEIJIUDIANDESHENGMINGXIAN?ZHIYOUZHONGSHILE,CAINENGZAISHEBEITOURU、RENYUANPEIXUN、JIANDUGUANLISHANGXINGDONGQILAI。ZAIJINGYINGLINIANSHANG,JIUDIANSHICHENGBENDAOXIANGHAISHIFUWUPINZHIDAOXIANG?RUGUOYICHENGBENDAOXIANGWEIZHU,JIUYOUKENENGZAIYINGJIANSHEBEIDEPEIZHIHERENGONGXINCHOUSHANGZUOJIANFA,CONGERDAOZHIFUWUZHILIANGDEBUDAOBAOZHENG。CIWAI,JIUDIANSHIFOUNENGBAOZHENGFUWULIUCHENGHEGUANLIZHIDUDEWANSHAN,BINGPEIYOUXIANGYINGDEJIANDUJIANCHAZHIDUHEJIANGCHENGJIZHI?FUWURENYUANSHIFOUANZHAOLIUCHENGHEGUIFANLAIZHIXING?MUQIANLAIKAN,CUNZAIJILIJIZHISHEJIBUHELI、FUWURENYUANGUOYUZHUIQIUXIAOLVDENGWENTI,JIAZHIBUFENFUWURENYUANSUZHIPIANDI,JIUKENENGDAOZHIBUANBIAOZHUNLAICAOZUO。“GAODUANJIUDIANYIZAIFASHENGZHEIYANGDESHIJIAN,YEBUPAICHUJIUDIANCUNZAIJIANDUGUANLIFANGMIANQUEWEIHUOBUDAOWEIDEWENTI。YOUKENENGYIXIEFUWURENYUANHEGUANLIZHERENWEIZHEIGEWENTISHIYENEIGUANLI,DAIZHEJIAOXINGXINLI,SHENZHIXINANLIDEJIUZHEIYANGZUOLE。”

管理无能
  华美顾问机构首席知识官、高级经济师赵焕焱认为,这是中国酒店供大于求情况下,酒店经营业绩下降,员工收入降低,服务水平下降所造成的恶性循环,问题频发不得根治。

YOUYENEIRENSHITONGJI,JUEDADUOSHUGAODUANJIUDIAN,KEFANGSHUDOUZAILIANGSANBAIJIANYISHANG,YOUXIEJIUDIANKEFANGSHUSHENZHICHAOGUO1000JIAN。RUCIPANGDADEKEFANGLIANG,JIAZHIJIUDIANTUIFANGDEGUIDING,HENRONGYIZAOCHENGZAIRUZHUGAOFENGSHIDUANKEFANG“YONGJI”。

CONGKERENTUIFANG,KEFANGBUDASAO,ZHUGUANJIANCHA,DAOZHONGXIN“SHANGJIA”,ZHEIGEGUOCHENGYENEICHENGZHIWEI“ZUOFANG”。ERKEFANGZONGTI“ZUOFANG”XIAOLV,ZHIJIEYINGXIANGKERENRUZHUDENGDAIDESHIZHANG,KERENDEDENGDAISHIJIANZEZHIJIEYINGXIANGZHUKEDUIZHEIJIANJIUDIANDEPINGJIA,CHENGWEIQIXIACISHIFOUXUANZERUZHUDELIYOUZHIYI。YINCI,WEILEZAITUIFANGHERUZHUDEJIAOCHASHIDUANDASAOCHUZUGOUSHULIANGDEKEFANG,YIGONGQIANTAIANPAIKERENRUZHU,JIUDIANDEGUANLICENGBIRANHUIJIANGYINGXINGZHIBIAOSHIJIAYUKEFANGQINGJIERENYUANSHENSHANG。

YIBANLAISHUO,KEFANGQINGJIERENYUANDASAOYIJIANKEFANGXUYAOBANGEXIAOSHIZHI40FENZHONG,MEIRENMEITIANQINGSAO12JIANKEFANG,GONGZUOSHIZHANGWEI6ZHI8GEXIAOSHI。DANSHIJISHANGZAIWANGJI,HUOZHEJIEDAIDAXINGHUIYIDENGQINGKUANGXIA,MEIGEQINGJIERENYUANMEITIANGONGZUOLIANGYUANYUANCHAOGUO12JIAN,CHAOFUHEGONGZUO。ERQIEZAIGAOFENGSHIDUAN,DASAOFANGJIANDESHIJIANYEKENENGBEIZUIDAXIANDUYASUO。

“ZHENGGEXINGYEDEBIAOZHUNYIJIQIYEDECAOZUOGUIFANDOUSHIYOUDE,PUGUANGDESHIGEAN,JUTISHIJIUDIANCAOZUOZHONGNAGEHUANJIECHUXIANDEWENTI,HAIYAODENGDAIGEJIAJIUDIANDIAOCHADEJIEGUO。”DUONIANLAI,MEICIYOUJIUDIANKEFANGQINGJIEWEISHENGWENTIBEIPUGUANG,ZONGHUIYOUXINGYEQUANWEIRENSHISHUOLEISIDEHUA。

KESHISHISHI,DUIYUJIUDIANLAISHUO,KEFANGQINGJIEDENANDIAN,BUSHIQUESHAOLIUCHENGHEGUIFAN,ERSHIRUHEJIANGMEIYIJIANKEFANGDEMEIYICIQINGJIEZHILIANGANGUIFANYAOQIUBAKONGHAO。

YOUXINGYEZHUANJIATOULU,ANGAODUANJIUDIANKEFANGDEPINGJUNMIANJI,YITAOBIAOZHUNJIANANGUIFANLIUCHENGYANGEZHIXING“ZUOFANG”CHENGXU,XUHAOFEI1GEXIAOSHIZUOYOUDESHIJIAN,TAOFANGDENGQITAFANGXINGGENGSHEN。YEJIUSHISHUO,RUGUOYAOTIGONGFUHEWEISHENGBIAOZHUNDEKEFANG,ZHISHAOYAOBIXIANZAIPINGJUNSHUIPINGSHANGZENGJIAYIBEIDERENSHOU,ZHEIJIUHUICHUXIANYIXIANGJUDADERENLICHENGBENZHICHU。

“YUANGONGSHOURUDI、SUZHICHABINGBUSHIGENBENYUANYIN,JIUDIANGUANLICHA,CAISHIGENBENYUANYIN。”BUYUANYITOULUXINGMINGDEYENEIRENSHIBIAOSHI。SUIRANCONGXINGYEDAOQIYEDOUCHUTAIGUOXIANGGUANCAOZUOGUIFAN,DANGUANLICENGSHIFOUBAOZHANGLEYIXIANYUANGONGDOUANGUIFANYAOQIUCAOZUONI?HAISHIZHUGUANJIANCHASHIFANGJIANKANSHANGQUGANJINGJIUKEYI?GAIYENEIRENSHIBIAOSHI:“JIUDIANYIDINGSHITIAOGANDEKUAIDEBAOJIEGONG,ERBUSHIZUODEGANJINGDEBAOJIEGONG。”

ZHEIGEWENTIGANGBEIPUGUANGDESHIHOU,JIUYOUXINGYEZHUANJIAYOULVDIBIAOSHI,RUGUOXIANYOUJIANGUANTIXIBUGAISHAN,ZHEIYEBUHUISHIZUIHOUYICI。

KEXIAYICILAIDEFEICHANGKUAI。

4TIANZHIHOU,JIUYOUYOUWANGYOUBAOCHU,ZHUZAISHANGHAIWUJIAOCHANGKAIYUEJIUDIAN,WANSHANGXIWANZAOHOUHUANSHANGJIUDIANTIGONGDEYUPAO,JIEGUOCONGYUPAOKOUDAILITAOCHULEYIHE“BAIJIAHEI”GANMAOYAO。“ERQIEHAISHIKAIGUOFENGYONGGUODE,ZHISHENGXIALEYIBAN。”WANGYOUGANTAN,“YUANLAIYUPAOYESHIBUHUANDE。”

处罚轻微
  11月20日,监管部门开出针对五星级酒店的首张卫生罚单:江西南昌公共卫生服务中心监督部门对南昌喜来登酒店立案调查后,确认酒店服务员没有按照卫生标准清洁的违法行为属实。依据《公共场所卫生管理条例实施细则》第36条,对南昌喜来登酒店提出警告,并处以2000元罚款。不过,这样的整改和处罚力度似乎难以令公众满意。

21RI,ZHONGGUOXIAOFEIZHEXIEHUIFASHENGDUIXINGJIJIUDIANWEISHENGLUANXIANGSHIJIANQIANGLIEQIANZE。ZHONGXIAOXIECHENG,SHESHIJIUDIANBUJINYANZHONGWEIFANXIAOFEIZHEQUANYIBAOHUFAHELVYOUFANDIANYEDEXIANGGUANGUIDING,HAIYANZHONGSUNHAIXIAOFEIZHEDEANQUAN、ZHIQINGQUAN、XUANZEQUAN、GONGPINGJIAOYIQUANDENGFADINGQUANYI。

CIWAI,ZHONGXIAOXIEZAISHENGMINGZHONGHAIBIAOSHI,QIJINWEIZHI,SHESHIXINGJIJIUDIANBINGMEIYOUSHENKERENSHIDAOWENTIDEYANZHONGXING,YEMEIYOUDUIXIAOFEIZHEDEJIANDUJIANYIJIYUCHONGFENLIJIEHEZUNZHONG,FANERZAIHUIYINGZHONGYONG“GEBIEYUANGONG”“GEBIESHIJIAN”DEBIAOSHUDUICUNZAIDEWENTIQINGMIAODANXIE,ZHESHECHUDUIXIAOFEIZHEHEXIAOFEIJIANDUJIANYIDELENGMO、MAMU,ZHEIZHONGTAIDUXIANSHICHUQIFUWULINIANHEPINZHIYUZHITOUDINGDE“XINGJI”BINGBUXIANGFU。

ZHONGXIAOXIEHUYUYOUGUANXINGYEZHUGUANBUMEN,BUHUDUAN、BUPACHOU,CHEDIDIAOCHAJIAQIANGJIANGUAN,BINGQIEDUIMINGBUFUSHIDEXINGJIJIUDIAN,GAIZHAIXINGDEZHAIXING、GAIJIANGJIDEJIANGJI,WEIXIAOFEIZHEPINGXUANCHUZHENZHENGMINGFUQISHIDEXINGJIJIUDIAN。

DANZHEIFENYIZHENGCIYANDESHENGMING,KENENGBI2000YUANDECHUFAHAIMEILIDU,YINWEIYIBUFENSHESHIJIUDIANMEICANJIAPINGXING。BENSHENJIUBUSHIXINGJIJIUDIAN,DANGRANJIUBUCUNZAIZHAIXING、JIANGJIDEWENTI。